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Project
Communications?! |
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Project
communications provides the critical links among the project stakeholders and
the ideas and concepts encompassing the project. Project communications
management evolves from an understanding that the timing, form, scope, audience,
and other elements involved in the communication process can have a substantial
impact on a project's success. Controlling these factors, and hence their
resulting project influence, is very much at the heart of successful project
leadership. According to the PMI (Project Management Communications), project
communications consists of these four interacting processes:
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COMMUNICATION PLANNING: The act of
deciding the communication needs of the project's stakeholders and
determining the form in which it will be disseminated. |
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INFORMATION DISTRIBUTION: The act of
making project information available in a timely manner to project
stakeholders. |
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REPORTING: The act of collecting and
disseminating project status and performance information. |
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CLOSURE: The act of collecting,
organizing, and disseminating final project, or project phase information,
for stakeholder review. |
During most project planning phases, you'll often identify key
communication requirements as an outcome of other project planning tasks. For
example, both the mode and audience of a project's routine status reporting may
be determined by clearly defining the project's resource and organization plan.
In addition, specific project requirements such as finance, legal, or executive
communications may require formal project reporting. Also consider external
communications, including industry regulatory compliance reporting or media
communications. Many experts, including the PMI, recommend routinely developing
a formal written communication plan as a basic project deliverable similar to
the project's scope or schedule documents. The goal is to clearly identify
expectations for all project stakeholders that include the who, how, when, and
why project information will be disseminated. For the application development
manager, ineffective project communications can negatively impact or even derail
a successful project by underreporting issues and/or inappropriately releasing
project status or performance goals. Contrarily, experienced project leaders can
resolve issues by carefully controlling the form, content, and audience of
project information.
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